✆ Contact us +1(307)400-1813
✉ support@harthlyllc.com
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Frequently Asked Questions

How to search for products?

  • Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Is shipping really FREE?

  • Yes, shipping is Free Worldwide on our all items.

Where can I place an order from?

  • You can place an order from any country, we provide shipping Worldwide.

Where does Our Company ship from?

  • Our Company ships from our partnered warehouses & factories located in the United States, United Kingdom, China, India. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

How long will it take for my item to arrive?

  • It will usually take 1 to 3 weeks for all orders to arrive. Shipping times vary from product-to-product & based on demand and shipping location.
  • Please read Our Shipping & delivery policy.

How long will it take to receive my tracking number?

  • It will take usually between 1 – 2 business days.
  • If Your product tracking number did not receive in 3 days, Please Contact us at our business email. 📨

Which currency will Our company be charged in?

  • Our Company processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Will I receive a confirmation Mail when I place my order?

  • Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive any confirmation mail within 24 hours.
  • Please Contact us at our business email.

How do I contact if I have any questions?

  • If you have any Questions Please Contact us anytime on our support team.📨
  • We will do our best to reply within 24 hours.

How can I pay for an order?

  • We accept all Major Credit Cards/Debit Card: Visa, Mastercard, Discover, Amex, and also Paypal Payments.

Will The customer has to pay customs?

  • For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
  • Please read Our Shipping & delivery policy.

What is Buyer Protection?

  • Buyer Protection is a set of guarantees that enables buyers to shop with confidence in Our Company.

You are protected when:

  1. The item you ordered did not arrive within the promised time.
  2. The item you received was defective.
  3. The item you received that was assured to be genuine was fake.
For defective, missing, or wrongly-shipped items, please contact us anytime.  Please quote your transaction reference number (Order #) and provide us with an image proof (image file size should be below 10MB). We will be more than happy to reship you the correct item at no extra cost!

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